Terms and Conditions

These Terms and Conditions ("Terms") govern your use of Accesseat, the trading name of Reemu Ltd ("we", "us", "our"). By using our platform, you agree to comply with and be bound by these Terms.

1. Eligibility

You must be at least 18 years old to use Accesseat, whether as a Business User, Customer or Promoter. By registering, you confirm that you meet this age requirement.

2. Definitions

• Platform: Digital tools and services provided by Accesseat
• Business User: Restaurants, cafes, pubs or hospitality businesses using the platform
• Customer: Individuals using the platform to engage with offers and place orders
• Promoter: Individuals or partners earning commissions by promoting offers on the platform
• Services: All digital solutions provided by Accesseat

3. Services Overview

• Create and manage digital promotions
• Sell and track coupons
• Marketing support and analytics
• Commission-based earnings model for Promoters

4. Account Registration and Consent

Users must provide accurate, current and complete data during registration and keep login credentials confidential. You are responsible for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.

At the point of registration, you will be asked to confirm:

• (a) Agreement to Terms and Privacy Policy: By ticking the relevant box at registration, you confirm that you have read and agree to these Terms and our Privacy Policy.
• (b) Updates Consent: By ticking the required Updates box, you consent to Accesseat contacting you using your registration information for updates, promotional and marketing purposes. Promotional SMS or email messages will include an opt-out option where applicable.

5. Payments and Commission

5.1 Business Users and Promoters

• Payments made by Business Users for platform services are non-refundable once the service has been delivered, except where we have failed to deliver the agreed service or where required by applicable law.

5.2 Consumer Transactions

• For Customer orders placed through the platform, payments are non-refundable once an order has been fulfilled by the relevant Business User, except where required by consumer law or the order was not delivered / materially different.
• If you have a concern about an order, please contact admin@accesseat.com. We will investigate and respond within 5 business days.

5.3 Commissions

• Commissions are calculated and applied based on individual agreements
• Promoters earn commission on verified, completed and non-refunded redemptions only
• Promoter commission is calculated on the unit price of qualifying orders only; service fees, delivery fees and other charges are excluded
• Payouts are issued weekly, subject to applicable deductions and verification
• We reserve the right to withhold commission where fraud or misuse is suspected

6. Promoter Terms

• Promote offers lawfully and in accordance with applicable advertising standards, including the CAP Code
• Use only approved content and materials provided or authorised by Accesseat
• Accept commissions based on verified performance only
• Do not make false or misleading claims about any offer, discount or the platform
• Comply with your own tax obligations; commission earnings are your responsibility to declare to HMRC

We reserve the right to terminate any Promoter account at our discretion where misuse, fraudulent activity or breach of these Terms is identified.

7. Promotions and Content

Business Users are responsible for the legality and accuracy of their offers. Accesseat may remove any non-compliant or misleading promotion without notice. Business Users must ensure their offers comply with the Consumer Rights Act 2015, the CAP Code and any applicable food safety regulations.

8. Remote Operations

Accesseat operates remotely, providing support and communication via digital channels. Our primary support contact is admin@accesseat.com.

9. Platform Availability

We strive for uptime but do not guarantee uninterrupted access due to maintenance or technical issues. We will endeavour to provide advance notice of planned maintenance where possible.

10. Refund Policy

For Customer orders, refunds are available in the circumstances set out in Section 5.2 above. Customers wishing to request a refund should contact admin@accesseat.com within 48 hours of the issue arising.

For Business Users, fees paid for platform services are non-refundable once the service has been rendered, except where Accesseat has failed to deliver the agreed service.

11. Data Privacy and GDPR

• Your data is handled in accordance with our Privacy Policy
• We collect and use your data to operate, improve and promote our services, and to send marketing communications where you have given consent
• You have rights under UK GDPR, including rights of access, rectification, erasure, restriction and portability
• You may withdraw your marketing consent at any time by contacting admin@accesseat.com or using the unsubscribe link in any marketing communication

12. Intellectual Property

All content on Accesseat is owned by or licensed to Reemu Ltd. Unauthorised reproduction, distribution or use of our content is prohibited.

13. Termination

We may suspend or terminate accounts due to violations of these Terms, illegal activity or misuse of the platform. Where possible, we will provide notice before termination unless the breach is serious or ongoing.

14. Limitation of Liability

Reemu Ltd is not liable for indirect or consequential damages, including lost profits or service outages, to the extent permitted by law. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded under English law.

15. Dispute Resolution

If you have a complaint or dispute, please contact us first at admin@accesseat.com so we can try to resolve it informally. We aim to respond within 5 business days.

If we are unable to resolve the dispute informally, unresolved disputes may be referred to mediation or, if necessary, the courts of England and Wales.

16. Changes to Terms

We may update these Terms from time to time. For material changes that affect your rights or obligations, we will notify you by email or in-app notification with reasonable notice before the changes take effect. Your continued use of the platform after the notice period constitutes your acceptance of the updated Terms.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Cooling-Off Period

If you are a Consumer and have registered for an Accesseat account or purchased a service online, you have the right to cancel within 14 days of registration without giving a reason. To exercise this right, please contact admin@accesseat.com. Once you have used the service (for example redeemed a coupon or placed an order), the right to cancel may no longer apply to that transaction.

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Contact

Reemu Ltd (trading as Accesseat)
Email: admin@accesseat.com
Governed by the laws of England and Wales.